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Troubleshooting Common Issues

Most extraction failures can be resolved by checking a few common issues. This guide covers the most frequent problems and their solutions.

Extraction Failures

❌ Error: "PnL Tool Required for Data Extraction"

Problem: The #1 cause of extraction failure.

Causes:

  • No PnL Position tool visible in screenshot
  • PnL tool colors don't match requirements
  • PnL tool labels are cut off or not visible
  • PnL tool is too small to detect

Solutions:

  1. Verify PnL tool is clearly visible in your screenshot
  2. Check colors: RED (#f23645) for SL, GREEN (#089981 or #4caf50) for TP, BLACK (#000000) for Entry
  3. Ensure all three labels (Entry, SL, TP) are fully visible
  4. Zoom in if the PnL tool appears too small
  5. See full PnL Tool Guide

⚠️ Warning: "PnL Tool Labels May Be Misaligned"

Problem: Labels detected but positioning seems incorrect.

Causes:

  • Entry, SL, and TP labels are more than 50px apart horizontally
  • Unusual PnL tool placement or chart aspect ratio

Solutions:

  1. Carefully verify extracted prices against your screenshot
  2. Correct any incorrect values during verification
  3. For future uploads: Draw PnL tool with labels closer together vertically

🔴 Low Confidence Scores (Red Bars)

Problem: Extraction completed but confidence is low.

Causes:

  • Poor image quality or resolution
  • Low contrast (light theme, faded colors)
  • Overlapping indicators or annotations
  • Unusual chart configuration

Solutions:

  1. Use TradingView dark theme for better contrast
  2. Take high-quality screenshots (not phone photos)
  3. Remove overlapping chart elements
  4. Zoom in so labels are larger and clearer
  5. Manually correct fields during verification
Example of low confidence issue - candles using same color as PnL tool causing confusion

Common cause of low confidence: Candles using the same colors as PnL tool labels creates confusion for the extraction

Wrong Data Extracted

Incorrect Pair Name

Common Issues:

  • Extracted as "EURUSD" instead of "EUR/USD"
  • Extra characters like "EUR/USD.fx"
  • Wrong pair entirely

Solutions:

  • Correct to proper format during verification (EUR/USD with slash)
  • Ensure pair name is clearly visible in chart title
  • Use standard pair names (not custom broker symbols)

Prices Are Wrong

Common Issues:

  • OCR misread a digit (1.08562 as 1.08562)
  • Decimal point in wrong place
  • Missing digits

Solutions:

  • Always verify prices against your screenshot
  • Ensure price labels are clear and unobstructed
  • Use dark theme for better text clarity
  • Correct manually during verification

Wrong Direction (LONG vs SHORT)

How to Verify:

  • Green PnL tool pointing up = LONG
  • Red PnL tool pointing down = SHORT

If wrong:

  • Correct during verification
  • Check if you used correct PnL tool type in TradingView

Upload Issues

File Upload Fails

Causes & Solutions:

  • "File too large": Compress to under 10MB or use JPEG
  • "Invalid file type": Only PNG and JPEG supported
  • Upload hangs: Check internet connection, try fewer files at once
  • Browser error: Clear cache, try incognito mode, or different browser

Monthly Limit Reached

Error: "Upload limit exceeded for current tier"

Solutions:

  • Wait until next month (limits reset on 1st)
  • Upgrade to higher tier for more uploads
  • Prioritize most important trades

Processing Issues

Processing Takes Too Long

Normal times: 5-10 seconds per screenshot

If stuck >60 seconds:

  1. Check browser console for errors (F12)
  2. Refresh the page and try again
  3. Try uploading one screenshot at a time
  4. Contact support if issue persists

Processing Fails Silently

Symptoms: Stuck on "Processing" with no progress

Solutions:

  1. Open browser developer console (F12) to see errors
  2. Check if ad blocker is interfering
  3. Disable browser extensions temporarily
  4. Try different browser

DateTime & Optional Features

DateTime Not Detected

Not critical - you can manually enter date/time.

To fix for future uploads:

  • Add DateTime indicator to chart
  • Position in top-left or top-right corner
  • Ensure text is clearly visible
  • See DateTime Guide

Text Annotations Not Extracted

Possible causes:

  • Text too small to read
  • Poor contrast with background
  • Unusual font or styling

Solutions:

  • Increase text size in TradingView
  • Use contrasting colors
  • Add notes manually during verification

Auto-Grouping Issues

Screenshots Not Grouping Correctly

Problem: Multiple timeframes of same trade not grouped together

Causes:

  • Pair names slightly different (EUR/USD vs EURUSD)
  • Direction mismatch
  • One screenshot has wrong data

Solutions:

  • Manually merge during grouping stage
  • Ensure consistent pair naming across screenshots
  • Verify direction is correct on all screenshots

Different Trades Grouped Together

Problem: Separate trades incorrectly grouped

Solutions:

  • Manually split during grouping stage
  • Use different pairs or directions to force separation

Account & Authentication Issues

Can't Log In

  • Check email and password are correct
  • Try "Forgot Password" to reset
  • Clear browser cookies and try again
  • Try Google OAuth if you used that originally

Session Expired

  • Normal after 30 days of inactivity
  • Simply log in again
  • Any in-progress uploads may be lost

Getting More Help

If your issue isn't covered here:

  1. Check other help articles: Help Center
  2. Email support: support@tradejour.nl
  3. Include:
    • Description of the problem
    • Screenshot that failed (if applicable)
    • Browser and OS version
    • Any error messages

Related Guides

Last updated: January 2026